Delete your ROK! account

Steps to delete your account

In the ROK! app:

1. Open the app and make sure you are signed in.

2. Tap Profile in the bar at the bottom.

3. Scroll to the bottom of the screen.

4. Tap “Close account”.

5. Read the confirmation and tap “Close account” again.

Your account is deleted immediately. There is no waiting period and nobody needs to approve it.

On the website, the same control is in the same place: open rokadventure.com, go to your profile, and use “Close account” at the foot of the page.

If you cannot sign in, or you have uninstalled the app

Send a request through the feedback form at rokadventure.com/help and say that you want your ROK! account deleted.

Include the email address of the Google or Apple account you signed in with, so the account can be found.

You will be asked to confirm something only the account’s owner would know, usually from that same email address, before anything is deleted. An account is somebody’s history of afternoons, and deleting one on an unverified request would be the more serious mistake.

Requests are handled by one person rather than a support desk, so allow a few days for a reply.

Data that is deleted

All of the following is deleted immediately when you close your account, and none of it is retained for any period afterwards:

Your sign-in identities — the Google and Apple account links, including the email address held with each of them.

Every login session, on every device. Nothing can sign in as you again.

Your display name, the name other people saw beside anything you posted.

Your profile picture, whether it was a photograph you uploaded or a motif you chose.

Your first name, last name and date of birth, if you gave them. Only you could ever read these.

Signing in again afterwards with the same Google or Apple account creates a brand new, empty account. It is not your old one recovered, because there is nothing left to recover.

Data that is kept, and for how long

Some records are facts about hunts and physical objects rather than about you. These are kept with your name removed, so they no longer identify you:

The record of hunts being walked — which codes were scanned, which puzzles were answered, which tokens were found, and when. Other people appear in the same records, and a hunt somebody walked in February should still make sense in November.

The page belonging to any printed token you kept. Every token gets exactly one page, written once by whoever found it, and it is the object’s permanent record rather than a post on a profile. After deletion it shows a neutral name instead of yours.

RETENTION PERIOD: these are kept for as long as ROK! runs, with no fixed end date. They are not deleted after a set number of days, because they are the history of the hunts themselves. They contain no email address, no account identifier, no session and no name once your account is closed.

Your photographs are taken off the walls of every hunt immediately, so they stop being shown anywhere in the app or on the site. The underlying image files are not erased from storage, so anyone who already had the direct address of an image file may still be able to open it — in the same way that anyone who saved a copy still has one.

Deleting one photograph without deleting your account

If it is a single picture you want removed rather than the whole account, you do not need to close anything: open the hunt’s wall, use the menu on that picture, and take it down.

A hunt’s owner can also take down a picture posted on their own hunt.

If you never made an account

ROK! does not require an account to play, and most people never make one. If you never signed in, there is no account to delete.

What exists instead is a random identifier stored in your browser or in the app, which keeps track of which hunt you are partway through. It is not linked to your name or email and is not checked against anything. Clearing your browser data, or uninstalling the app, removes it.

The privacy policy at rokadventure.com/privacy describes this in full.